DELIVERY & RETURNS

 

What are your delivery options in Australia?

Deliveries within Australia are sent through the Australia Post network.

Shipping is free on orders over $60 AUD delivered to an Australian address. 

  Standard Delivery Express Delivery
Australia

(orders up to $60 AUD)

$9 AUD
$12 AUD
Australia

(orders over $60 AUD and up to $100 AUD)

Free
$3 AUD
Australia
(orders over $100 AUD)
NA
Free

 

Do you provide International delivery?

We deliver worldwide and offer standard and express shipping options. 

Please note international clients are responsible for any import duties and local taxes charged by your countries tax and customs authorities.

If your delivery is not claimed and returned to us (in a resalable condition) we will deduct the full delivery and insurance costs incurred by us in sending your order, and any 'return to sender' costs incurred by us, from your order value, and refund the difference. 

  Standard Delivery Express Delivery
New Zealand

(orders up to $60 AUD)

$15 AUD
$30 AUD
New Zealand

(orders over $60 AUD)

Free
$15 AUD
Rest of the world

(orders up to $250 AUD)

$20 AUD
$40 AUD
Rest of the world

(orders over $250 AUD)

Free
$20 AUD

 

When will my order be dispatched?

Our shirts are made-to-order and we aim to dispatch your order within ten business days. If we believe it will take longer we will contact you. 

Orders that do not include our made-to-order shirts will be dispatched by the following business day.

If we are experiencing high demand or business wide delays or disruptions we will provide updates on this page below.

  • We will be taking a short break over the Christmas and new year period from 23/12/2021 until 03/01/2022. During this time we will be pausing manufacturing of our made to order shirts and this period will be excluded from our standard ten business day turnaround. Orders excluding made to order shirts will be dispatched from 30/12/2021.

How do I track my order?

Once your order has been dispatched it can be tracked using your unique tracking number on the Australia Post website at www.austpost.com.au

How can I contact your couriers?

Australia Post can be contacted on 13 76 78. Alternatively your order can be tracked online at www.austpost.com.au

What is your returns policy?

We know it can be hard buying clothes online. Sometimes the size, fit, or colour isn't right. If you receive your order and you are not satisfied you can return it within 14 days of delivery for a replacement or refund if the item/s have not been worn and are in a resalable condition with tags attached. The return shipping is on us too!

This change of mind policy is in addition to your purchase rights under Australian consumer law.

How do I return an item?

If you would like to return an item please email us at sales@windsorlane.com.au