DELIVERY & RETURNS

What are your delivery options in Australia?

Deliveries within Australia are free for orders over $50 AUD and sent through the Australia Post express post network. The delivery fee for orders $50 AUD and under is $10 AUD.

Do you provide International delivery?

We deliver worldwide and offer standard and express shipping options. 

Please note international clients are responsible for any import duties and local taxes charged by your countries tax and customs authorities.

If your delivery is not claimed and returned to us (in a resalable condition) we will deduct the full delivery and insurance costs incurred by us in sending your order, and any 'return to sender' costs incurred by us, from your order value, and refund the difference. 

  Standard Express

New Zealand

(orders $50 AUD & under)

$20 AUD NA

 New Zealand

(orders over $50 AUD)

Free
$20 AUD

 Rest of the world

(orders under AU$250)

$25 AUD
$40 AUD

Rest of the world

(orders over AU$250)

Free
$40 AUD

 

When will my order be dispatched?

Our shirts are made-to-order and aim to dispatch your order within 5 business days. If we believe it will take longer we will contact you.

Please note all orders excluding gift cards placed from 19 December 2020 over the Christmas and new year period will be processed after 4 January 2021.

How do I track my order?

Once your order has been dispatched it can be tracked using your unique tracking number on the Australia Post website at www.austpost.com.au

How can I contact your couriers?

Australia Post can be contacted on 13 76 78. Alternatively your order can be tracked online at www.austpost.com.au

What is your returns policy?

We know it can be hard buying clothes online. Sometimes the size, fit, or colour isn't right. If you receive your order and you are not satisfied you can return it within 14 days of delivery for a replacement or refund if the garments have not been worn and are in a resalable condition with tags attached. The return shipping is on us too!

This change of mind policy is in addition to your purchase rights under Australian consumer law.

How do I return an item?

If you would like to return an item please email us at sales@windsorlane.com.au